General Purpose

Assistant Manager main duties are to make sure your customers are happy, that there's plenty of stock behind the bar and that your staff know how to provide great service. But, as with any time served behind a bar, there's a lot more to it than that….

Main Job Tasks and Responsibilities:

• set objectives and targets for beverage unit/bar
• determine staff needs and recruit staff
• assess development needs and train and coach staff
• delegate duties and tasks to staff to meet objectives and maximize resources
• set and monitor quality and service standards for staff
• communicate company policy, standards and procedures to staff
• direct and manage staff members to meet standards and objectives
• ensure staff operate within company policies
• organize and adjust staff rotation and schedules in accordance with available resources and labor regulations
• oversee the preparation and presentation of beverages to meet set standards
• resolve customer complaints promptly
• monitor cleanliness and hygiene of bar area
• promote and practice compliance with fire, health, safety and hygiene standards and regulations
• oversee accurate cash-up procedures and ensure necessary paperwork is complete
• ensure adherence to cash management procedures
• ensure adherence to stock control procedures
• monitor and order supplies
• liaise with suppliers and sales representatives
• confirm that procurement of supplies is on the best possible terms
• make certain all deliveries are checked in correctly and documentation is correct
• check stock is correctly rotated and stored to reduce wastage
• oversee the bar display to maximize functionality and attractiveness
• set, monitor and control budget for the beverage unit/bar
• plan and implement cost control measures
• plan and implement systems to maximize sales and revenue
• organize promotional activities
• generate and present financial reports
• implement improvements for products and service
• maintain regular communication with staff and management through meetings and discussions
• stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing

Skills and Experience Requirements:

• High School Diploma
• tertiary qualification preferred
• Maximum age requirement  35 years old
• Fluent in English
• Must be goal and target oriented, flexible and creative under pressure, has an ability to train and motivate team members and has high self confidence
• experience in the management of a bar or beverage service operation
• complete working knowledge of alcoholic and non-alcoholic beverages
• knowledge of business management principles and practices
• knowledge of basic accounting procedures
• knowledge of cost control procedures
• knowledge of human resource management practices
• knowledge of administrative procedures
• knowledge of relevant computer applications

Key Competencies

• judgment
• decision-making
• problem-solving
• organizing and planning
• resource allocation and management
• delegation
• communication
• attention to detail
• coaching
• stress tolerance
• team member

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